David Austen

Oct 3, 2024

Rented a car via AMEX Travel with…

Rented a car via AMEX Travel with Firefly and you could not get worse service. Had a puncture in a storm and phoned the emergency number, no answer, in fact the number didn't even work. Called the Alicante office to be told if I couldn't get through what could they do and hung up on me. So my pregnant wife, 4 year old child and me stuck by the side of a main road in a thunder storm. Called every other number I could find and a helpful lady in a french accent tried but failed to get me help from the french firefly office. After some time on Google I found that firefly are owned by hertz so called there emergency helpline. A friend came and collected my wife and child whilst I waited for the promised tow truck and taxi. The tow truck came but no taxi! Tow truck then drove me to a warehouse and left me waiting outside at 11 at night in an industrial estate with 5% battery left. A taxi did eventually come and drove me back down the same road again to where we were staying (they billed me for both journeys). In the morning a series of exasperating calls from both myself and amex including them pretending not to speak English to me and not to speak Spanish to the Spanish employee of amex being a highlight. In essence avoid them if you wish to not have a terrible experience.