Ewan

Jun 5, 2025

AVOID. Quick but poor workmanship and terrible customer service.

The response I've had from this company has been nothing short of shambolic. InItially the response was quick and we were booked in for two new windows. However, this is when the problems started. The first two workers turned up stinking of weed and proceeded to fit the windows in such a way where we couldn't open them and they did not clean up after themselves. After this, we had to chase the company repeatedly to get someone to refit them. They sent someone else out who admitted the work was unacceptable and refitted the windows. Fast forward two years and the window fittings are falling apart and due to being incorrectly fitted, they let in a large draft. I've called Orion to have someone come out to check them and once again, they admitted the work was shambolic and they would fix it. Moving onto appointment day and the bloke turned up saying he only had an hour, hadn't been briefed on the job and couldn't do it. I've chased Orion multiple times for someone to come out and each time I received a partial answer of they'll get back to me. Two months later and I've heard nothing. Absolute shambles of a company. Quick fitting but poor workmanship and customer service. In comparison, we went to square deals who fitted our other windows with minimal fuss and made a great job. Would recommend switching here. Orion, if anyone is reading this, please call me back. Let's get this shambles sorted and end our unhappy experience together.