Halfords Retail
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Visited Elmer End Halfords Autcentre branch Elmer End on…
Visited Halfords Autocentre branch on Elmers End this morning. I experienced the very worst customer service from a female assistant at the front desk. I had previously replaced my tyres this year from this same Halford branch and bought additional tyre warranty. This morning I realised my tyre pressure had flagged up so got to halfords just around 8am and premises was quiet and empty.I made assistant aware of issue and just wanted air for tyre I had bought from them as pressure was low.she straight way asked whether I had an appointment and I said no ,but mentioned tyre was bought from them and under warranty. She went on to say there was only one technician so can't help because i had not booked. I even offered to wait because i believed it was not safe to drive around with low pressure but she replied I could possibly be waiting all day.That I found she was a complete joker and time waster and really needed training so I left.she refused to give her first name when I asked because I was going to report to customer service. Could Halfords ensure such people with poor service level never work at the front desk unless they are trained properly because they let other good members of ther team down.In effect customer service experienced today at this branch from assistant was a minus star.After poor service I went to Kwikfit and issue was resolved straight way ,no fuss with a 5* service experienced.