Halfords Retail
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Excellent Customer Service
I ordered 4 Thule Bicycle carriers in October. Good price and arrived promptly however we changed our plans for cycling on holiday and they didn't get fitted for 7 months. Upon opening, I discovered one of the fitting kits was missing. The customer service after this was great. The online chat bot is annoying but after a few minutes, i was told someone would call back. This happened within the hour and I was given the option of purchasing the missing part and given a partial refund - or they would order and then send out. Decided to order myself as I needed it quickly.