Beercocks Estate Agents
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Very bad experience two times now on…
Very bad experience two times now on the same property. Booked a viewing for a property that is vacant, so beercoks were meeting us there to show us around. Viewing was at 4:30pm. We got there 5 mins early and by the time it got to 4:50 we realised nobody were coming. When we called up they had no idea about the viewing although we had a confirmations text and email. The manager then came in the phone to apologise and say they messed up and the girl doing the viewing was of sick and that they forgot to cancel her viewings. What made this worse was when I called the branch back, the girl who was supposedly off sick answered the phone. Anyways, we rearranged the viewing, had that viewing, then requested a second viewing which was booked for today. My partner arrived again 5/10 mins early for the viewing at 3pm. Once again 3:10 nobody turned up. Then the branch called us to say that she was on her way and would be 15 mins. Not at anytime before 3 did we receive a call to let us know they were running late. It seems they forgot again. We really like and wanted this particular house but will now be looking elsewhere as it’s seems the customer service and management is very poor, not a good sign of things running smoothly.