Sixt
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They cancelled with an e-mail a booking…
They cancelled with an e-mail a booking of a van made more than a month ago a week before the day of the rental (among other things, business rental, therefore on behalf of another company) is unacceptable and unprofessional, both towards me, who had to find an alternative solution urgently and quickly, and towards our company. Moreover, after having called their number three times, and after three times the operator ended my call while ‘I was waiting’ to be put on the line with an operator from their head office in Milano Centrale, and even after having had their number given to me directly so that I could call them personally to resolve the issue, I was told that the Monza fleet was available (we're in the centre of Milan, so very inconvenient to get there and back) and that there was no reason why our booking had been cancelled other than for ‘lack of means’. Personally, I don't feel up to relying on their service again.