H10 Hotels
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Not even 2*/3*
Lucky enough to be able to afford relief from the cold of a British winter and have a break for a couple of weeks in the Canaries sunshine. First decision self-catering or a bit more luxury in a 4* hotel. Luxury of course, now, breakfast only, half board or all inclusive. This only becomes relevant when you discover there’s a whole different level at our hotel, “Privilege” taking up the top three floors and access to all the specialty features advertised that aren’t included with the other options. Getting in front of myself lets go back to the journey. Booking in at Jet2 easy, flight slightly delayed but a good flight arriving just a few minutes late. Quite quickly through arrival and on to the coach to Las Americas. We’re informed by the rep., waiting for people picking up their luggage?? ONE hour later people arrive to fill up the bus. Arrive at 4*/5* H10 Conquistador hotel, I believe this hotel which was built in the 1970s should be 2*/3* and 4*/5* because the 2nd floor where we were placed is no better than a three star. The first room was one of the smallest in the hotel a feature of the shape which creates corners and therefore smaller inner corner rooms with much smaller balcony and no privacy/security screens, these have been retro fitted on most other floors. We had asked for a twin bed room but were too tired to make a fuss when we discovered a very small double bed, however after trying to make the best of it for three nights we asked to be moved and were told it would be next day before that was possible, still it gave us time to pack for the move which we discovered was on the same floor but with a better balcony, still no privacy screens, and twin beds one of which was broken and moved around the room until I added a magazine under one of the legs. Had to call an engineer to set up the safe, which will cost you 36eur, and whilst he was there asked for the tv to be aligned as it looked toward the ceiling, needs a new bracket was the reply, never arrived. As for the curtains which had several hooks missing, the remedy was to use the end hook from the net curtain leaving the curtain hanging oddly and no good for its purpose. The room furniture is tired and chipped and I would describe the beds as the cheapest and most uncomfortable I’ve attempted to sleep on in years, add to this, loose tiles in the bathroom and you can understand why I’m so looking forward to going home tomorrow. Through all this our room cleaner, Decil has done a great job keeping beds and towels changed and I must say the staff have done the best they can in an aging building.