Halfords Retail
Read all reviews for Halfords Retail →
What a shambles !!!!!!
Given a choice I wouldn't give Halfords even one star they don't deserve even that . I have just been to Halfords Netherfield branch in Nottingham . I went there a week ago to get my A/C re-gassed, they wanted the car for about 15 minutes so I popped into a neighbouring Store and when I came out 3 of their tech's were over the engine bay , I asked if there was a problem as they had removed or tried to remove the engine cover and had buggered up the locking buttons , I showed them how and then noticed they had tried to remove the battery cover and had snapped off the little tabs that you use to remove the cover , I asked why and they said they were looking for the refill valve , I told them it was under the wiper hood and they would need the tool for removing the locating studs , they removed them then realised that they would now have to remove the wipers , it was at this point they quit and said they couldn't do it , I left . Today however I thought I would try again to buy a track rod end and some brake pads , how hard could that be ? I looked online and found that if I signed up for some free membership I would get a discount which made buying there a decent option so I tried ringing that store directly to check if they had stock , however the call was diverted to South Africa and I gave the person at the other end the reg number and the part I needed , simple enough I thought but NO , I asked for the offside front track rod end , she didn't know what that was , I then asked for the FRONT brake pads , she asked if I wanted rear pads , NO ! FRONT PADS , the rear are drum brakes and don't have pads , she disagreed , I pushed on and she gave me a price and told me to go directly to the store which I did only to find they don't hold stock but they buy from EUROPARTS who deliver to the store but would have also delivered to my house if I had known who I was dealing with . I pushed on and agreed , they again took the reg number and I paid and the price was nothing like what the South African had said and I had to return in a hour or so and the parts would arrived , NO THEY HADN'T , totally wrong parts , The female assistant " Faith " argued with me about what a track rod end looks like so I showed her a photo of one on my phone , what they had sent was drop links , this argument continued and eventually she stated well you've bought them you take them back , BACK WHERE ? I asked , EURO PARTS , and who are they ? she said "Google it ", Where are they based ? I don't know she said , Can I have their number ? again she said Google it , so still in their store I rang this other company , I explained the situation and they stated that Halfords were their customer so I cannot return anything and Halfords have to handle it , I told them what this female assistant had said and they replied , " Tell her to not be so lazy " , the argument continued and I asked for a refund , it took 2 attempts as they initially only gave me half and they glared at me the entire time , I told them I am never be coming back EVER and left , shocking behaviour and add that to their South African phone transfer and the wrong prices and their website is a total nightmare to try to find anything ie clip on the link that states brakes , you would think it would show you a list of options but NO , you get a description of what a brake is