Halfords Retail
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Bad Website, Apathetic Staff.
Yesterday I searched their website for a new car battery, using my registration number. I selected one of the suggestions and went to the Aintree, Liverpool store to get it fitted. Part-way through doing the work the fitter went back into the shop, and I expected him to return shortly. However, after a considerable wait he had still not returned so I went in to find him. He was serving other customers! I had to continue waiting till he got back to me, a total wait of perhaps half an hour! It turned out that the battery was not the right size for my car! The existing battery is 207mm long, but their search results were 242mm long. The fitter simply put my old battery back instead of trying to find a correct battery. And not even an apology! On top of that, it is impossible to complain through their website.