H & M Hennes & Mauritz
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I have been waiting for my refund of…
I have been waiting for my refund of ¥6,295 for almost two months, and it is still not completed. You keep telling me the refund is pending, but my bank (SMBC) clearly said they need a SWIFT code to verify if any refund transaction was actually made. But you have not provided me with that code — because the refund has not been processed in the first place. The so-called “proof of refund” you sent me was completely useless for my bank. They do not need that document — they need the SWIFT code or any real transaction details. So please stop sending me files that have no purpose. ⸻ I already gave you correct banking information. This delay is no longer acceptable. Please do not make me wait another 14 days. I urgently need my money back. Kindly process the refund properly and send the correct transaction information — especially the SWIFT code, so my bank can verify it.