Aegean Airlines
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To bad callcenter the worst experience…
To Bad callcenter! I used to travel always with Aegean but First time I got very disappointed the worst experience I ever had as a customer and that at my vacation! After a call with an simple question if and how I can upgrade our seats, me and my kid flight back home 03.09.24 from Heraklion to Frankfurt, I decided to not upgrade and I end up with out any place seats because the lady at the phone cancelled my tickets without to telling nothing (I guess to resale my tickets because of the bonus they get 💸). This call center are the worst customer service. Shocking I found it out one day before my flight back home as I wanted to checkin online. Surprisingly I end up with no return flight so the same call center after many calls, because the workers are unable to give an explanation, at the end they found the solution to flight at the date I booked already 8 months bevor, sale to me a new tickets so I had to pay 300€ more to get new seats at the same flight. I felt very used from the callcenter to bad service what a pity because I loved to flight with Aegean is one of the best in Europe with one of the best pilots and very kind staff. Update: I got refund and an apology even after, mistakes could happen but I hope it doesn’t happen this again! I recommend 💯