Klass Wagen Portugal
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Appalling Service
VIP acted as a broker in conjunction with KlassWagen in Portugal Lisbon. I paid extra for full cover insurance and was told there is nothing else to pay. On arrival I was given two choices as I was told the extra insurance i paid for was basically worthless. One choice was pay a holding deposit of £2700 however if the car returned with a small scratch or any mark I would straight away lose £850. The next option I pay an extra £300 over what was initially agreed and there is no holding deposit. Also with option 1 I had to clean the car inside and out, not mentioned on initial agreement. In short if I didn’t take option 2 they would find something wrong with the car. I was also told the petrol was needed to be returned at the same or similar level give or take. I returned the car just under by a few miles and was told it would cost me £37.50. The tank to fill up only cost £60. I refused and put the petrol in myself, total £11 Whilst waiting I noticed an American chap getting charged extra, yes you guessed the tiniest mark, £850 and another being penalised for very similar. It’s wrong, a total con and a way between the two companies to make the deal look cheap however when you arrive m they scare you into paying extra. The attitude of the customer service agents is appalling, rude and dismissive along with arrogant and cocky. I would not recommend this company