Cargoboard GmbH & Co. KG
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I have mixed feelings about Cargoboard
I have mixed feelings about Cargoboard. While their service appears promising on the surface, my experience has been disappointing—particularly with their customer support. The chat support team often provides vague, unhelpful responses, and in several instances, their tone has come across as dismissive or even rude. It seems they don’t always take the time to fully read or understand the issue before replying. Additionally, some of the features or services advertised during the booking process were not delivered, and when I reached out to address this, there was a clear lack of accountability. Email support, which they recommend, can take several days to respond—if they respond at all. Even getting basic information can be frustrating. On multiple occasions, I tried calling during business hours, but the system either disconnected me or sent me in circles without reaching a real person. Overall, while Cargoboard makes a lot of promises, my experience has shown a gap between those promises and reality. Their customer service, in particular, needs significant improvement in both responsiveness and accountability.