Hyatt Hotels
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Loyal rewards member let down by rigid policy
I’m a Hyatt and Hilton rewards member, and during a recent business trip, my coworkers—who were staying at Breathless—invited me to join them after our conference. I called the hotel the morning of to confirm that I could purchase a day pass and was told it would be available. However, when I arrived at 2 PM, I was informed that the day pass would only be valid until 5 PM. I asked if it could be extended to 7 PM, especially since we had just finished work, but was told that was not possible. While I understand there are policies in place, I would have appreciated clearer communication upfront about the limited timeframe. It was disappointing to pay for only a few hours of access, especially as a loyal rewards member hoping for a more accommodating experience