Available Car
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Zero Customer Service
The lack of communication has been astounding to say the least. I paid for the car on 3rd April and finally picked it up yesterday after so many phone calls. Constantly having to ring to find out when I could pick the car up, no-one available, promised a call back, no call back. When I picked the car up, they kept me waiting 25 minutes after my appointment time, no apologies, nothing. I work in retail and, had we treated a customer like this, I would pull out all the stops to ensure they left with a positive experience. What happened to customer service? Certainly none at Available Car, Castle Donington. This could have been such a different experience if I had just been kept informed of delays, it has impacted my ability to get to work (30-minute car journey, 90 minute public transport). I was really looking forward to having my own independence but Available Car have sucked every ounce of pleasure out of this experience.