Alice Luke

Jun 26, 2024

I wish I could give 0 stars for this…

I wish I could give 0 stars for this company. We were shown a property to let. We told her we love the property and would like to secure it. She advised us to send her an email as she wasn’t going back to the office until Monday. We did exactly what she advised and followed it with a telephone call. Her colleague told us she was busy and she would call when she’s done. She never called. Called again, same message from her colleague. The day ended with no call back. Called the following day and was told she was off work. Called the Wednesday and was told again that she was busy and would call back. I called back later, please note she had not acknowledged the email we sent on Saturday at this point. When I called, I was told she is on her lunch break. At this point I asked what was going on and her colleague told me that the property has been let to someone else. I suspect we didn’t get it because of our ethnicity. I couldn’t think of no other reason because she told us on the day we viewed, that no interest has been expressed. If you are from a minority group avoid Beals Estate Agents.