Halfords Retail
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Very Disappointed – Warranty Refused Despite Faulty Battery
Very Disappointed – Warranty Refused Despite Faulty Battery I purchased a car battery from Halfords Huntington on 8th April 2024, which came with a 4-year warranty. Recently, my car started having issues, and a local garage confirmed that the battery itself was faulty. I visited Halfords Huntington on 26th July 2024, where a technician tested the battery and also confirmed that it needed to be replaced. However, they then said the warranty was refused, claiming the fault was caused by my car, not the battery. As a result, they refused to replace the battery under warranty. They told me to contact the Halfords Head Office, but there was no clear contact or complaints option available online. I tried the web chat, but they kept asking for an order number — which is not printed anywhere on my receipt. Following the web chat advice, I went back to Halfords Huntington on 27th July 2025. I spoke to a cashier, who confirmed that there is no order number on the receipt and couldn’t help me further. He tried to get the manager involved, but the manager refused to speak with me. I then called customer service, explained the whole situation again, but they still said they couldn’t help without an order number — even though I have the physical receipt and bought the battery from this very store. I never thought I would face such a frustrating experience with Halfords. I’ve always liked Halfords and was a regular customer, but this experience has left me deeply disappointed. I had trust in the brand, but now I feel completely let down especially when a valid warranty was refused without proper support or accountability.