Thomas

Dec 3, 2024

Never again.

A couple of things: 1. Car was supposed to be in good order but when I went to look at it it was absolutely covered in scratches. They just said “take a video” but can you really trust fly-by-night cowboys to accept a video at the end of the car hire? And what If I’d forgotten to take a video? They’d have had a field day! 2. Car was supposed to be fully fuelled but it was only 3/4 full. What am I supposed to do? Send the car back 3/4 full and hope they accept my photo of the fuel gauge? No chance!! 3. As others have said, they don’t block your card: they take the money and refund it back…after you’ve chased them for a month (took me 5 weeks to get my money back). The gap between what they took and returned was £96… compared to a hire fee of ~£500 for the week. If I’d have spent that extra £96 on car hire I could have gone with a proper company that isn’t run by crooks. 4. The lady at the desk threatened to call the police on me.