Kaplan Test Prep
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study materials never received.
I ordered a series 63 basic test package. I waited 3 days or so to give Kaplan a call and they said UPS had it and it was on the way. I never received the book so when I called in they said no problem we will reimburse you for the book but kept the $25 shipping fee. Seems a lot like they're used to this and it makes me wonder if they even shipped the book. I would have had them send the book again but my test day was too close.