Ploom
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Wouldn’t recommend
Frist about the product, I would not recommend this product, I prefer I iqos, much better quality then ploom by far. The plooms sticks don’t stay in. The heating the stick is more of a burn…. The Iqos does not burn its sticks. Prices you can get a iqos for around £20 the sticks cost £6 each. The ploom £16 on an offer. The stick are £4.50 not that big of a difference with the price I would pay the extra on the iqos the waste it on a ploom NEXT I place a order for a case because the ploom is very light and needed protection because I just got it and if I drop it it will for sure break it’s not like a iqos what is very strong in body. I ordered the case it said 1-3 day delivery. I got the tracking number the next day. It said it’s out for delivery, it never came, it said the same thing the day after….. it never came. I contacted loom on there website both days and basically told me I must track it down and make phone calls. Which I thought it should be there responsibility as they sent it to me. It’s day 4 I have not received my order from them. They said I must wait 14 days then they will find out what happened. As a paying customer I should not have to wait 14 days extra that I paid for something should be done at the first contact when I said the package did not arrive. They told me it’s part of their policy. Not when a customer paid for something and expect to receive what they have paid for in a time frame I ask to cancel they said I still have to wait, as soon as I get the item I sending it back I no longer need it. They only have web chat no number. Very disappointed