XO HOTELS AMSTERDAM
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Last time I stay at XO hotel 0 star
The hotel is ok but there is no effort from the staff in making the customer feel welcome and they have a rude attitude, no self respect and no extra warmth to improve customer experience. The wifi signal keeps disconnecting, the rug in the room was not clean. We tried calling reception several time with no answer and so we had to go down everytime we needed something. Also I find it unacceptable to provide simple paper cups with no safety features for hot coffee in the room (no lid, no cup handle, tiny paper cups that are very easy to fall and spill coffee). The hotel staff refuses to provide proper plates, cutlery and mugs upon request whereas this is a simple norm in most international hotels. They give the excuse that the paper cups are provided for "hygiene purposes" but in reality it is just a cheap excuse. So are bed linens and towels less hygienic because they are not disposable? The hotel promises a free checkout at noon instead of 11.00 but the receptionist threatened to charge us with 10€ extra if we stayed until noon. Finally, at 10.50 am on the last day we were not able to use the elevators and we were stressed because our cards had already been deactivated. I really hated my stay and felt in an embellished prison. Never again in my life will I book a stay there. Of all the hotels I booked for my trip, this was the only horror experience I had.