Reiss
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Love their clothing range - not anymore
Love their clothing range, definitely my type of attire. I've purchased a number of tops over the holiday period and returned a couple, easy, no fuss process to return and refund arrived in bank account within 24 hours. UPDATE: sadly I need to take back what I've said above. I had purchased a Reiss coat in November 2022. I saved it for special occasions and appropriate weather but never got round to wearing it after discovering from my GP the risks and dangers of wearing polyester material clothing. The labels and tags which remain on the coat include the statement 'returns will only be accepted if this tag remains attached'. Furthermore, a customer rep stated via email that I could take the item in store 'to see what options are available' when I queried if I could exchange the coat. Despite being a loyal customer of Reiss that has purchased many items over the last few years, Reiss have refused to even allow me to exchange the coat in place of other items. Yes, the coat was comfortably outside of the 28 day return period but for the reasons mentioned above, I was expecting better from a company like Reiss. I didn't even ask for a refund - I like a lot of the clothing at Reiss so would happily have substituted the coat for other items. I've shopped with other (smaller and less wealthy) retailers who have offered exchanges and even refunds outside of their normal guarantee period.