Macros
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Do not order with Macros
Do not order with Macros. My first order arrived a day late and they delivered all the wrong meals. Also, I only got 8 meals and I paid for 10. There is no customer service number to call and the 'live chat' is more like a 'wait 2 days for a response' chat. They only agreed to give me a store credit rather than a refund when it was their mistake. When I asked for my correct order to be delivered this week they said I would have to wait over a week and half to get it because my account was on 'Pause'. Well of course I paused my subscription after having such a bad experience! It's a case of "the computer says no". C'mon guys, your competitors offer customer service that is a million times better than yours, and they're actually obliging when they make a mistake. Keep up! I'll never order from you guys again. Update: I was contacted by the head of the sales department who was very apologetic for what happened. He appropriately compensated me for the inconvenience and took my feedback on board with regards to improving customer service. Thank you for following up.