Firefly Car Rental
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Terrible service
I rented a car from Firefly in Girona and 10 days after I returned it I was informed there was small dent on the driver door which I was liable for. I was happy to pay for the repair as my excess was insured. However, when I came to claim on my excess cover I needed a copy of the hire agreement which I had disposed of thinking it was no longer required. I have asked Firefly for a copy on four occasions and no reply. Why do they not care about their reputation and customers? I have been honest with them and they have been dishonest.