Sixt
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I have had a booking for which I was…
I have had a booking for which I was received an invoice. When arrived to the AirPort in Napoli the officer from Sixt charged me in addition an amount of aprox Euro 65 in regards of the fact that I have had the pick-up our of their working hours, Even if I was there in time but it was communicated to me to wait in the queue until my turn ia coming. I mention that the reservation was made according to the hours I arrived at the location and on the invoice was not presented any charge in regards of late hours. Moreover, on their site the hour I have had the reservation and the pick-up is not listed with any additional charged applied. In the end, after spending some time requesting for additional charge back into my bank account this was approved on Sixt side. Comparând with the inițial invoice provided to me, the final one has had the premium location fee changed, charged also with an additional fee of aprox EUR 16. I have requested also for this reimboursement and their reply was that this amount cannot be canceled from the invoice as this is related to other costs added additionally (I only have added the full insurance, so nothing in regards of the location…). Unfortunately Sixt dissapointed me as they were charging me a considerable amount in addition and moreover, they refused to provide it to me back entirely, raising such stupid reasons….