VOXI Mobile
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Would give this 0 stars if possible!
Would give this 0 stars if possible! The staff are embarrassingly rude and there is an apparent lack of customer care by call handlers and web agents. They also discriminate against disability and one agent was disgustingly misogynistic during one of the calls. Trying to raise a complaint is virtually impossible with one agent (BISWAJIT) flat out refusing to raise a complaint on my behalf before hanging up on me! (I have this recorded). Due to clearly being unable to go down the normal resolution avenue I have had to escalate this with third parties including the Financial Ombudsman and I have had to resort to reporting them to my bank for fraud! (Originally they were hesitant but after playing the phone call recording I took to the bank agent, she blocked payment and opened a case immediately) ANYONE dealing with this company, I urge you to record the phone calls on YOUR side, because when they refuse to adhere to their internal policy, you will have to seek resolution through third parties and it has been the evidence I have needed to prove VOXI’s unwillingness to reach a resolution directly with the customer.