Rachel

Sep 12, 2022

Terrible communication

I was signed up as an online self-paced learner for the cert 4 in Training and Assessment. I was not called EVER to check on my progress. When I booked a trainer call back all, but one trainer seemed to not understand the course work, instead they appeared to read from a script. When I submitted my assessments it was not uncommon to take 6+weeks for a reply. When I submitted my final paperwork it took three months for them to do the final 'check' which should have only been a phone call to my face-to-face assessor, and it seemed that they forgot all together as it took multiple emails to trainers and administration before I got a non-automated reply or my certificate posted. I would not recommend anyone do a course through this training organization.