Dunnes Stores
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You wouldn’t believe it was possible.
You wouldn’t believe it was possible. So here’s the shopping experience I had. September 27 ordered some clothing for my granddaughters birthday which was on 28 th. So had a message from DPD delivery service to say. My parcel would arrive on28th. Great gives me loads of time to wrap up in special birthday paper. Was out tidying garden on delivery day and noticed a white van fly past. Thought to myself that’s my parcel but he didn’t call. So phones D PD depot 80 in Portadown enquiring about non delivery. Spoke to a lovely guy Kevin who informed me the driver had logged failed delivery due to wrong address!!! Here’s me in the delivery address given to Dunnes hearing someone say it was wrong! Anyhow Kevin. Assured me I would receive it 28th O K a little late but still in time for birthday. He suggested maybe to be sure to get it he would sent it to one of their pick up shops which was Pillbox Pharmacy Irvinestown less than half a mile away from my house. So had an email from DPD clarifying this. So on birthday day phoned Pillbox... No parcel! Phoned Dunnes customer services in Birmingham. Spoke to Joy. Joy informed me that it was nothing to do with them as it was between me and DPD I advised her that I didn’t have a contact with them but dunnes did. So she told me to phone them myself and sort it out. She seamed a little peeved that I had dared critiside DPD. So I did as I was told. Got the lovely Kevin again he said the driver had again failed the delivery due to refusal of Pillbox. Turns out there was a mix up as to was it a home delivery or pick up. The parcel was marked home delivery. The driver couldn’t do this as it was not his run! If he had thrown the parcel my way I could have caught it!!! So me wee parcel goes back up the M1 to Portadown depot 80. At this stage birthday party was over and Granny had to improvise with a wee book but with apologies that there was a big blunder with proper gift. So phoned both DPD and Dunnes to let off a wee bit of steam! Dunnes couldn’t care less by the way it was Linda this time. They treated me like I was telling lies. So I had Kevin email me with the whole story of my parcels daily journey to and from Portadown to Irvinestown . Dunnes wiped their hand of it I still hadn’t received any kind of apology more so praise for DPD and how they rarely failed delivery slots. Which from my experience was a load of rubbish. Anyway here the good news parcel arrived yesterday October 1st a bit late but me wee parcel was dizzy going up and down the M1 Daily. So here’s the lesson don’t order online from Dunnes just click and collect and hope they don’t use DPD for this service as you might have to wait quite a while!!!