Brittany

Sep 17, 2019

I booked a room through Expedia with…

I booked a room through Expedia with traveler's insurance. I changed my mind about the hotel after finding out that the only parking lot open at this Hyatt is a remote one 1 mile away from the hotel due to construction. I also found out that the shuttle to Disney only runs a couple times during the morning and only goes to the Magic Kingdom, whereas all the other hotels in the area offer bus service to every Disney park. I decided that I wanted to book a different Hyatt closer to Disney and with a better parking lot. Expedia tried contacting Hyatt to fix this, but I was told that my room is non-refundable and nothing can be done. I then tried changing the date to next year for a birthday trip, but they said that I'd have to pay $300 on top of the $300 that I already paid to change rooms. I've never stayed at a Hyatt hotel before, and I'm definitely never going to stay at a Hyatt again. I've never had issues with parking and transportation at any other hotel chain except for this one.