Reiss
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Very bad quality this time around
I have been a loyal customer and spent already a small fortune on your clothing line. This time I have ordered a dress which I was hunting for a long time and finally my size was available. The order dated 23 February 2023, Delivery was on the 2nd of March 2023. Beautiful Dress, wore it first time a week ago, and delicately hand washed it, of course, separately. When dried the pattern of darker colours coloured the white bits and the dress looks green! How is that even possible to sell a garment which colours itself after one wash and makes the whole dress looks terrible, I can't wear it now because it is so bad. Now, I have tried to call to your customer service, I can't get through, I have tried your chat, and it doesn't work!!! There is no email where to write, it will cost me substantial amount of money to send it back when it is not worth even to return. I would love to get this sorted because I still want to stay loyal to your brand and continue to purchase from you but in this instance i would love a refund because the quality was shocking.