IDP Education
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The worst experience of my life
I took an online test on March 22nd. The Inspera app crashed constantly. I tried 3 different computers and the same problem occurred - whenever the speaking test started the screen would go all white and become irresponsive, kicking me out of the platform. The IT team kept sending me a "copy-paste" type of message saying I was the one to blame because my internet connection was not stable. I had an internet speed of 98mpbs at the time of test, and had proof that this was not the issue. Now they are refusing to reimburse me and keep sending me the same copy-paste message. I will take legal action against this company. My advice is: do not attempt using IDP, use the British Council and sign up for an in-person computer test.