Reiss
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Reiss now use appallingly bad EVRI courier service
Having been a loyal customer of Reiss for several years, spending thousands of pounds with the company I am extremely disappointed to see they are now using the notoriously appalling courier service EVRI. I made two orders this month, one on the 22nd June of a monetary value of £1,261.25 and another on the 23rd June of £341.95. For both orders I paid £5.95 delivery, and selected specific days for delivery for both knowing I would be at home to receive the deliveries on those days. EVRI COMPLETELY IGNORED both my requested delivery days. Instead I received a notification saying they would deliver one parcel yesterday (I had to cancel my Saturday plans to wait in for the parcel) and another is arriving today, again meaning I have had to cancel my Sunday lunch plans to wait in. Knowing that EVRI have a nasty habit of dumping parcels on doorsteps I have no choice, especially given the monetary value of both parcels. Reiss used to use DPD before, which was much better. For the price tag of the clothing Reiss should be doing better by their customers. I have always thought Reiss were the higher end of quality and customer service on the high street and hence why I use them, but sadly, I am now really put off by the fact they use EVRI. I've had several issues with EVRI ignoring chosen delivery days, while also enduring rude couriers on a couple of occasions. I have since been refunded my delivery charge for both parcels, and I've made an official complaint. There'll be no returning to DPD for Reiss either, as they partnered with NEXT not long ago. I fear this is a start of a downhill trajectory for Reiss. :-(