Eve

Jan 10, 2023

Very disappointed

Very disappointed! I placed an order for ‘next day delivery’. I received email only to tell me my order will arrive a few days later (paid amount for a full price coat and next day delivery). Then I received another email which went into my spam saying about my order and delivery ( the address was not the one I provided when placing my order). I called them up shortly after saying I provided different address for delivery and they sent me email that they will deliver to my old address . I was told that they will cancel my order and make sure I get my money back within 7 days and receive 10% off on my next order. I was hoping that when I get my refund I can place my order again as the money I spent on the coat it’s not a small amount. 4 days later when checking my emails I could see email from Evri with time slot to deliver the item so rung Reiss customer services to find out why I am getting such email, I was told that my order will be tracked and cancelled then I get my refund. I asked to put in email my conversation with the customer advisor I was told I’ll receive it but no email has been sent to me and checked again my emails and Evri send me notification saying the item is delivered. Reiss such big brand and such disappointment. I have no coat and no refund!