Leonardo Hotels
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Absolutely shocking customer service
Absolutely shocking customer service. I had booked a room via Booking.com for a treat for my daughter who is at university. I contacted both Booking.com and the hotel to explain that I needed to pay for the room prior to my daughter arriving as she obviously wouldn't have my card. Booking.com told me to contact the hotel direct which I did- 4 phone calls and at least 5 emails right up to when my daughter booked in and not one person offered a solution ( as their online check in service wasn't working ALL WEEK) and no one got back to my last couple of emails where I was frantically trying to sort a solution. Result - my daughter had to pay out of her own account- completely spoiling the surprise! Disappointed and shocked at the lack of customer service