H10 Hotels
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*THE NEGATIVE REVIEWS ARE…
*THE NEGATIVE REVIEWS ARE ACCURATE/TRUE* This isn’t a 5 star barely a 1 hotel. The resort looks good (but rooms dirty) and service is very poor even management. I waited awhile prior to posting to ensure I wasn’t writing in anger and sheer annoyance. We (me and my fiancé) arrived on Friday March 4th, 2022 and it was so bad we checked out on Saturday March 5th, 2022. We left and went and checked into the Hilton Rose Hall and then proceeded to have a wonderful vacation. I will state this review is only for Ocean Corral Spring. We booked and we paid for a so called king privilege junior suite. 1. Upon arrival we got on their transportation which is shared, BUT what we didn’t realize is it is shared with multiple other properties. This meant even though our flight came in early we sat and waited probably 30 minutes for other planes/passengers to arrive before we could leave. You are basically on a glorified bus that makes stops towards your destination. 2. We arrive at the location and our luggage was taken and sanitized. We were given a drink and the greeting was good. Plus we met the best employee there for our brief stay; Peter the Lead Bellsman. I would recommend they promote him making him the manager and let him train the entire staff even the current manager on customer relations/customer service. 3. From here it went all downhill. The representatives at the privilege desk were mediocre to just down right awful. Their customer service skills are poor and they have no clue on how to resolve issues. *Also, please keep in mind we paid more for the privilege room, amenities, and experience.* ISSUES: A) Our so called privilege room was double beds and dirty (I do have pics). Hair all in the shower, empty beer can on mini bar, both white benches in room dirty. Privilege desk response you can’t book bed types (WHAT?). We travel and this wasn’t our first time at a all inclusive nor in Jamaica. We were there to celebrate a birthday no banner no nothing and they were informed prior to arrival. B) We are then changed to another room after going back to front desk. I want to note this is afternoon/evening time and we’ve been going since 5am. The privilege rep checks the room and we are transported to the new room after much confusion. We are so tired we just want to get something to eat and go to sleep. The room was ok. She advises she would try and correct issues tomorrow. C) Went to Route 66. The wait staff was trying but food took forever and the sides were bad. The meat was pretty good. D) Next morning we open the closet with the safe in it and find a dead cockroach (we have pics). We were just done especially after speaking to a different privilege rep and she was just like oh well really. They did very little and it’s like tell us what you want us to do. They never take ownership or come up with any solutions, but just look at you like deer in headlights. We were only offered an upgrade after we suggested. Never offered to discount or comp the night for all of the issues. We also paid for our own transportation when we left. Just worthless hollow apologies. We asked to speak to manager multiple times and we couldn’t until we are filling out paperwork to check out early. We filled out more paperwork to leave then to check in. E) Their computer system is apparently antiquated cause I had to write down my card info on paper which screams potential PII issues. They advised that my refund for the remaining nights would be refunded in 10-15 business days after finally speaking with the manager Earl Buchanan. He only came to speak with us after we questioned leaving so much of my personal info behind especially with people who have already proved to be incompetent. As of this day I still don’t have my refund and they have until Friday before there are problems. F) This was our first time at an H10 property and trust this is our last. We called their 1 800 number and they were just as bad only wanted to tell us to call property. This isn’t a US based company their headquarters are out of Spain.They need to close and retrain across the board. Reservation booked under my fiancé’s name but we paid for stay with my credit card. You all don’t return emails or calls. I debating whether I’m have to get my attorney involved cause you can’t seem to speak with anyone. I’ll proceed with next steps if money isn’t refunded by Friday March 25,2022 which is 15 business days.