Available Car
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Its team work that gets you 5 stars
The selling of the car and the customer service Simon Curd and Alexandra Morrison was outstanding 100% and a credit to available car, orange team. Its when I received a phone call at work telling me I have to sign this and I have to sign that as my car is ready. I explain I am not signing nothing until I see the car and I can read what I'm signing for as only three blank boxes appeared. oh I did say to the gentleman who started to raise his voice to me. Don't raise your voice to me I'm at work. Oh when I showed the email to Alexandra she told me she had not sent the email to me with her name on it as she is not allowed to and not part of her job. After speaking to Jasmin, she told me, who ever sent that email sent information of who helped sell the car. As I explained my job is security and if you do send information from another source / person and you are referring to a document which involves another persons name then you should attach your own email with the name of the person sending it then use the document as a reference. As sending a document with out the persons knowledge or even putting who actually sent it is unprofessional. By the way, the number 4 states on the handover of the car. do not sign this document unless you have checked the car and are happy with it. Please explain to me why someone is ringing me telling me I should and have to sign for a car that I have not seen. The final thing is after all that experience, and I had addressed all my concerns I was promised an email the next day which was Saturday for proof of ownership and confirmation of my old car had been sold to available car / car tax, I did not receive an email. I have had to ring up again. yes I know you might be busy but try and put right the bad experience that customer had on the phone by doing what you promised the customer you would do. I would give 5 stars to the orange team Alexandra and Simon. After that you lost a star and half for the phone call and half a star for promising to do something for a customer that was not done. I know your busy but after a bad experience you should take the time to put it right.