Lloyds Bank Insurance
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Lloyds absolute terrible customer…
Lloyds absolute terrible customer service, I went into the Bolton branch with £3500 in cash to put into my bank, I had to wait at the counter for 45 mins, there were only 2 people in front of me but only 1 person on the counter serving customers, I didn’t have my current account bank card with me but had my credit card and ID. Because the majority of the money was in Scottish notes they wouldn’t accept the notes over the counter because it wouldn’t go through the electronic counter, asked her to count them instead then and she said she couldn’t and that I had to put them in the cash machine - which I didn’t have my bank card for. Scottish notes are legal tender in the UK so made no sense as to why they wouldn’t take these, the lady then sent me over to Halifax as they are part of Llyod’s group, when I went over there they said the exact same thing and said they recycle the notes on the counter so can’t take them - absolutely ridiculous for a bank! Scottish notes are legal tender Went to nationwide where I have an account and they were so so helpful and amazing, she agreed that both the staff members were wrong and they should have took the notes it would have just inconvenienced them.