Halfords Retail
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Buyer Beware of the Chesterfield Branch
I went into the Chesterfield Branch and spoke with Sam. I explained that I wanted a brand new Carrera Crossfire electric bike, not a demonstrator nor display model. I placed my order online and went to collect my new bike 2 days later. I saw Sam again and discovered that my new bike was, in fact, the display model I had seen and rejected 2 days earlier. It had been cleaned up a bit but was still dusty and had stains on it, so definitely not a brand new one. Sam spoke with the Branch Manager (Jade?) who confirmed that it was the display model and Sam seemed to think that there was nothing wrong with passing off the display model as a brand new one, and charging the same price. I was totally dismayed and left the store without making the purchase. I went to their branch in Mansfield who were really helpful but couldn’t provide the 21” bike required, but they did make enquiries and advised my that their branch a Newark did in fact have exactly what I was looking for (Why couldn’t Chesterfield have done this??) which was a brand new bike still in a box. So I went to Newark who were most helpful and provided excellent service. They supplied me with the 21” brand new electric bike still in- still in a box - at the same price as I had been quoted for the display model at Chesterfield. So the moral of the story is that if you want a brand new electric bike from Halfords, and you can travel, go to Mansfield or Newark but avoid Chesterfield at all costs unless you want to be fobbed off with a demonstrator/display model as a new one. 5 Stars to Newark and Mansfield and if I could give Chesterfield Nil stars I would have done for their rubbish customer service.