Gate 1 Travel
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Gate1 will not answer emails
Gate1 will not answer emails. Reservation # 1998259 6/14 arrived Toronto on time. Plane to St John delayed several times for mechanical reasons then cancelled. Called local Gate 1 number - no answer Called emergency number - no answer - left voice mail message - never returned call 6/15 12:30 am arrived St John via Montreal. No Gate1 representative. No Luggage. Took taxi to hotel. Informed tour director of problem. She stated, we know that several people are going to have problems. Last tour had 8 people with missing bags and flight problems. It is happening on every tour. Started working on missing bag. Gate1 provided no help in locating bag. Bag never caught up with us. Made 27 calls to AC over the week. Spent over 11 hours on phone dealing with bag. Missed several activities. Week was very stressful. Enjoyment was greatly diminished. Issues: No Answer to help numbers No Gate 1 representative met a gate. Gate 1 should have dedicated help desk for flight and bag issues. No way the tour director can handle these issues. Gate1 has made the decision to continue tours knowing full well that an unacceptable number of customers will have problems. Tours should be suspended until airline issues are resolved or at least customers should be notified of the issues and be given the option to delay or get credit on future travel. I am sure your standard answer is to deny culpability and blame the airline. That may be true if it wasn’t for the fact that Gate1 knew, for certain, that an significant number of customers on every tour will have problems. On our return home we missed a connection due to Air Canada problems and we had to spend to night in the airport with no compensation from Air Canada. We got our bag 5 days after returning home. Air Canada has denied reimbursement for canceled flight and lost bag. They use Covid as excuse for all problems. We are out over $1000.00 because Gate1 knowingly put us in this situation. For the reasons above, I am asking for a $2000 credit toward future travel. Nothing can undo the extreme stress that we endured on this tour. We had another trip already booked but if Gate1 refuses to make this right it will be our last. Sent from my iPad