IDP Education
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Rip-off and incompetent service
I have never had such an awful experience with a company, not to mention that I have been ripped off for almost 300€! Now I see that other people had the same experience, despite IDP making me believe I am the only one and that I am the problem. They wrote: "Please note that exam software did not have any issues as we had other Test Takers that were successfully able to complete the test. We understand there could be technical difficulties and we tried to assist you as well." But do not be fooled - there was no attempt of true assistance. Despite going back and forth with them for almost 2 months now, all I have received were copy-pasted responses to my e-mails. I thought I would get closer to a resolution when I noticed they have a complaint form on their website, which you can use to escalate the issue to IDP's 'head office', but in the end, all I got was another generic e-mail from the same agent that has been 'assisting' me all along. The customer service at IDP seems to be structured in a way, where they keep you in a cycle until you get tired and let them get away with taking your money without providing any service. To provide a bit of context to my issue, if someone needs it - the problem in my case was that the Inspera Exam Portal app asked for additional access to my microphone and camera, only after letting me into the testing system. I was not able to grant these, since the app does not allow test takers to leave the full screen mode. Upon contacting support through the Chat option in the portal (without an answer) and via email, I had to close the app to grant access and come back, but was locked out of the exam. IDP Online did not provide any support on the day of the exam, except informing me that my IELTS test was terminated without a right for a refund.