Firefly Car Rental
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DO NOT USE THIS COMPANY!
If you want to avoid stress do not use this company! I booked a car rental with Firefly through Easyjet, this was my first mistake. In the documentation for my booking it clearly stated that “You do not need to purchase the supplier’s insurance if you are offered this at the car hire supplier service desk.” When I arrived in Murcia to collect my car rental booking, one of the firefly service desk attendants told me I could not collect the car unless I paid for local insurance. I reminded them my booking clearly states I do not have to pay for insurance with the local supplier, they told me I had to pay, or I could not collect the car. In the end I was forced to pay for local insurance for my 7 day trip (which came to a total of €196.21) in order to collect the car and move on with the trip. After I returned home I contacted Firefly and their parent company Hertz attempting to explain the situation and request a refund. The companies initially ignored my emails then responded by saying the "final charge was a correctly applied" and rejected my request for a refund. I am currently disputing the charge with my credit card company. TLDR: Preventing customers from collecting their pre paid bookings, by withholding their rental car till they pay for local insurance is a despicable way of treating your customers Firefly! Never using this company again!