Regent Seven Seas Cruises
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Forget Regent, It's a Disaster
We're reasonably certain that Regent could care less about it's quality any longer and certainly doesn't care about your cruise experience. No one should spend their money patronizing an ambivalent company like Regent. Here's our "experience" : Thankfully, we returned home safely on December 18, 2024 after enduring what seemingly was the worst cruise experience ever and we booked this horrible cruise because a few years ago we enjoyed a cruise on Regent's Voyager. On that cruise, the staff was excellent and we discovered that many of them had been on that ship for anywhere from 2 to 5 years. Not the case with Mariner where every staff person we asked had only been on the ship 2-5 MONTHS. Furthermore, no one really cared about the quality of service we received. Sailing nearly two days from Miami to Honduras was horrible especially with the low quality service. Honduras was horrible and the excursion we booked was CANCELLED (supposedly due to weather). So, they put us captive on a small bus and took us to the worst venues possible. This was not a fluke. As the "cruise" continued, 75+% of our excursions were CANCELLED for supposedly the same reason. Then, there were events on the ship that were also CANCELLED with no notice and some flaky excuse. Entertainment during the cruise was also on the low end of the scale. We were terribly disappointed after paying a good sum of money for a cruise that was extremely "off" and that term was being used by passengers throughout the ship. In fact, this cruise was so poor, we should be refunded a portion of the fare since excursions (paid for) were cancelled, bars on the ship closed, service quality poor, and food that was below the standard set by our Voyager experience. And, then there was the night the ship lost engine power for four house while we just drifted at sea with some amount of risk for safety. When we discovered we were just floating, we contacted the Concierge desk and they confirmed the engine outage, but told us to keep it "confidential." Really? There's an old saying that goes along the line that unsatisfied/unhappy customers will tell hundreds of people about their poor experience while satisfied customers will tell 10 to 20 people. Regent's inability to make people satisfied will no doubt be told thousands of times by many passengers. While we refrained from voicing our displeasure to staff on the ship, we overheard MANY passengers frothing at Regent staff at Reception, Concierge, Information desks, etc. Probably needless to say, but we will NEVER book another Regent cruise and neither will any of our friends, associates, colleagues, family, etc. with the risk of encountering another distasteful experience like the one we just had. In our opinion, Regent needs to seriously examine it's training programs, address staff attitudes, improve food service, restaurant access, and revisit the many things that once made Regent a pleasant experience for the dollars being invested for a high quality shipboard experience. We understand that Viking has it's act together so that may be an option down the road once we recover from this debacle. Life has become too short to run the risk of another poor experience on Regent!!