IDP Education
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Extremely unprofessional
Firstly, I encountered issues during the pre-test check conducted by proctors. Their behavior was unprofessional and inappropriate. They made demands that were unrelated to the testing process, such as asking me to remove my artworks from my walls and exposing too much of my neckline, which made me feel uncomfortable and violated my privacy. I felt like I was being treated like a criminal, which was an experience unlike anything I’ve encountered before, even at airport security. Furthermore, the proctor's accent made it extremely difficult for me to understand his instructions (he was non native speaker). Despite my request to speak more slowly, he continued to mumbled rapidly, exacerbating the communication barrier. This became particularly problematic during the listening portion of the test when the sound cut out, and the proctor failed to provide assistance or address the issue promptly. I even sent a couple of messages explaining the audio is cut off and he never responded to me. So the whole listening part was not completed. The app was crashing all the time... Never ever again I will take an online ielts test!