Reiss
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The comments say it all
The comments say it all. You don't get this kind of experience in any other store, let alone when you're paying ££ for their clothes. Since late December, I have encountered the following issues: - The website did not allow me to place an order for 48 hours. I contacted customer service as the website said they were open but upon ringing, I got a 'we are closed' message. I followed up a few times but I wasn't taken seriously despite trying numerous different devices and browsers. - I eventually ordered on 30 December and it just never came. No follow-up email, I had to do all the chasing. They don't answer emails and then via customer service phone line, I was told they were going to resend the order but this was sent to the wrong address. I was also told some items were 'out of stock' but I managed to order these myself on their website 5 minutes after this conversation. - I am still chasing refunds for the above order, with no response via their email for weeks. What a shame, clothes are nice but nothing is worth dealing with Reiss anymore.