AUTOPAY
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Gold Standard of Customer Service
I’m impressed with how easy and pain free it was to do the auto-refinance. My loan specialist took excellent care of explaining all the options I had available for term length, APR, and the resulting monthly payment. She demystified the process for me and went above and beyond by helping me each step of the way. She was able to send me a prepaid fedex shipping label along with the contract after I had trouble printing one on my own. She answered all of my questions and gave me daily updates when progress was being made on the loan. She gave me the go-ahead when it was safe to cancel the GAP coverage I had with my previous company once it was confirmed that I now had coverage through the new deal, so there was no gap in my GAP coverage. Responses were always fast, friendly and clear and she never left me hanging. This is how you treat customers and is the gold standard of customer service.