Paisley Freight
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AVOID THIS COMPANY!!
AVOID THIS COMPANY!! No courier arrived for the agreed bike collection. I assumed this was due to staffing issues etc (despite no communication from PF) so was happy to rearrange. I then had two subsequent assurances but no courier appeared. Each time somebody had to wait in and there was no communication from PF unless initiated by me as the customer. Meanwhile, phone lines go straight to voicemail at all business hours (as noted by other TP reviewers). When I request a refund I had email silence for days so had to escalate to PayPal. It was only then that PF were quick to email. Alarmingly, however, they chose to communicate outside of the PayPal claim channel to offer a refund BUT only if I first withdrew the PP claim. Fortunately I took PP's advice to keep the claim live as to have taken Paisley Freight's word (and false claim that they couldn't process the refund until the case was closed), I would have surrendered my right to claim a refund through PP. With the case still live, PF resumed their silence and ignored my deadlines until eventually, I had to escalate through PayPal who found in my favour. This episode could look rather like coercion - in fact, the sort of behaviour one might expect of a company in financial distress. I wish I had read the appalling TrustPilot reviews here before booking. AVOID. AVOID. AVOID.