Customer

May 30, 2025

We got to the airport and were told our…

We got to the airport to check in for our international return flight home and were told the tickets we purchased through Thrive Travel had been voided. We had to purchase two same day international flights to get home. A Thrive Travel manager reached out when we got home and explained that they purchased our tickets and after the transaction was confirmed my credit card could not verify the purchase and declined the charge resulting in United Airlines voided our tickets. Neither Thrive or myself were notified that the tickets had been voided. I asked how I could have avoided this outcome and was instructed to keep checking my confirmation number with the airline before any future flight. Because two separate international tickets had to be purchased to get back home, it took 5 days after our return to get our luggage. Other than receiving an explanation, we had to figure out how to get home and get our luggage on our own.