Sears Home Services
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Tech did a good job of fixing the…
Tech did a good job of fixing the dryer, I rate his work 3/4. The problem is the customer experience from booking the appointment to fixing the problem. 1. Unable to fix dryer during first appointment, ordered new part. Tech did not service the washer, rescheduled for new appointm/29ent fo work on both washer and dryer. 2. Sears xld 2nd appointment, and rescheduled for 3/28 3. 3/28 tech did not arrive by 12 pm. Received call appt was for 3/29. Tech finally arrived just before 1 pm. 4. Tech was not aware new part was ordered. Did not have a work request to service the washer 5. He could not do maintenance on washer. Need to make a new appt. 6. called sears several times to speak to live person, only got robot. Could not answer my questions. Very frustrating. 7. My credit card was billed on 3/12 for the dryer. I received another bill today for the same amount. I hope I do not get charged again for this work. 8. I would like to speak to someone in management regarding this whole process. If no one conacts me, I will cancel my Home Service Agreement.