AUTOPAY
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So here's the update
So here's the update. Reached out to the "escalations" department phone number advertised on here that was posted as a reply to some negative reviews. The agent at the escalations phone number said that she would refer my concern to the same loan agent that I dealt with regarding the issue of why the income calculated did not match my submitted paystub copies. This is sensitive and private info I assumed would be handled accurately. I was promised a call back by the weekend but of course, that never happened. Instead of waiting out a 'few months; as suggested by my loan officers last email after her submissions to lenders were declined, I contacted a local credit union and applied directly with them. After submitting the SAME info and last 2 paystubs I was approved within days. The check to the current financing company will be in the mail and I'll be saving over $100 monthly with a very good rate. No problems with income, they calculated it as was obvious on the paystubs. Did the loan officer at Autopay make a mistake? Perhaps. Autopay was a complete waste time,. I had hard inquiries ran on my credit report for no reason and the monthly income they calculated was reported wrong. I would never recommend this company based on this experience. The fact that the loan officer didn't even contact me back to go over the info- by phone or email speaks volumes. A direct lender turned out better...why use a middle man when you don't know what they're even doing? Hopefully all of the sensitive information submitted will be deleted from their systems...don't trust their tactics at all.