Reiss
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Long-term customer lost to bad customer service
I have been a customer with Reiss for a number of years now but have noticed the prices increase and quality of items decrease over that time. My latest purchase, made only two months ago, has already got a point of significant loose threading. Upon asking Reiss if the item could be replaced or refunded, they told me that I could not do so because I'd bought the item in store and no longer had the receipt - I can't remember the last time that a consumer goods store used that as an excuse to avoid a refund / replacement. I never intended on returning the item, let alone for a quality issue within two months of purchase. I really did not expect this from an expensive company like Reiss and I am disappointed to say the least. I will not be shopping at Reiss any longer.